1. Introduction & Acceptance of Terms Welcome to Instok (“we,” “our,” “us,” or “Instok”). By accessing, browsing, or using the Instok website and purchasing products through our platform, you agree to comply with and be bound by these Terms & Conditions. These Terms & Conditions govern your use of our website, products, and services. If you do not agree with any part of these Terms, you should refrain from using the website. Instok reserves the right to amend, update, or modify these Terms & Conditions at any time without prior notice. Continued use of the website following any changes constitutes acceptance of the revised Terms. These Terms are governed by the laws of the Republic of South Africa.

2. Eligibility & Website Use By using this website, you confirm that: You are at least 18 years old or accessing the website under the supervision of a parent or legal guardian You are legally capable of entering into binding agreements under South African law You will use the website only for lawful purposes Users agree not to: Misuse the website or interfere with its operation Attempt unauthorized access to systems, accounts, or customer information Upload harmful software, viruses, or malicious code Use the website for fraudulent activity or unlawful conduct Copy, duplicate, or exploit website content without written permission Instok reserves the right to refuse service, suspend access, or terminate accounts where misuse, suspicious activity, or breaches of these Terms are identified.

3. Products & Availability Instok specializes in premium, innovative, and carefully curated products, including products that may not be readily available through traditional retail stores in South Africa. All products displayed on the website are subject to availability. We reserve the right to: Modify, discontinue, or remove products at any time Limit product quantities Refuse or cancel orders due to stock limitations, pricing errors, or suspected fraudulent activity Certain products may be sourced internationally or supplied through special-order arrangements. Product availability and delivery timelines may vary depending on supplier availability and shipping conditions. While we strive to ensure accuracy, images are for illustrative purposes only and minor differences in packaging, colour, or product presentation may occur.

4. Pricing & Payments All prices displayed on Instok are listed in South African Rand (ZAR) and are intended for customers within South Africa. We strive to ensure accurate pricing; however, pricing errors may occasionally occur. Instok reserves the right to correct pricing inaccuracies and cancel affected orders where necessary. Accepted payment methods may include: Debit cards Credit cards Electronic payment gateways Other approved payment solutions displayed at checkout Orders will only be processed once payment has been successfully authorized and confirmed. Instok reserves the right to refuse or cancel transactions suspected of fraud, unauthorized payment activity, or misuse of promotional offers.

5. Orders & Cancellations Once an order is placed, customers will receive an order confirmation email acknowledging receipt of the order. Please note that order confirmation does not constitute acceptance of the order. Instok reserves the right to decline or cancel orders due to: Product unavailability Payment authorization failure Pricing or listing errors Suspected fraudulent activity Incorrect customer information Customers may request cancellation of an order only before dispatch. Once an order has been dispatched for delivery, cancellation requests will no longer be accepted and the standard Returns Policy will apply where eligible. To request an order cancellation before dispatch, customers must contact: support@instok.co.za Instok reserves the right to cancel any order where fulfillment becomes impossible due to supplier issues, inventory shortages, or circumstances beyond our reasonable control. In such cases, eligible refunds will be processed.

6. Shipping & Delivery Instok currently delivers within South Africa only. Delivery timelines may vary depending on: Product availability Courier schedules Supplier fulfillment timelines Geographic delivery location Estimated delivery times provided on the website are guidelines only and should not be considered guaranteed delivery dates. Instok will make reasonable efforts to ensure products are delivered within the estimated timeframe; however, delays may occur due to circumstances outside of our control, including: Courier disruptions Customs delays on imported products Weather conditions Public holidays National disruptions or unforeseen events Customers are responsible for providing accurate delivery information. Instok shall not be held liable for failed deliveries caused by incorrect shipping information provided by customers. Risk in the product passes to the customer upon successful delivery to the supplied delivery address.

7. Returns, Refunds & Exchanges At Instok, customer satisfaction is important to us. We carefully curate premium products and aim to provide a fair and transparent process for returns, refunds, and exchanges. Returns Customers may request a return within 7 days of receiving the order, provided that: The item remains unused and in original condition Original packaging, accessories, manuals, and tags are included Proof of purchase is provided The product shows no signs of wear, misuse, or damage after delivery Instok reserves the right to inspect returned products before approving any refund or replacement. Refunds Approved refunds will be processed to the customer’s original payment method within 7–14 business days after the returned item has been inspected and approved. Shipping fees are non-refundable unless the error occurred due to an issue caused by Instok. Exchanges Exchanges may be offered where a product: Arrives damaged Is defective Is incorrect Has missing components Exchange requests must be submitted within 48 hours of delivery together with supporting evidence, including photos or videos of the issue. Customers may contact: support@instok.co.za to begin the process.

8. Imported & Special-Order Products Instok offers access to premium and hard-to-find products that may not be readily available in South African retail stores. Certain products may be: Imported internationally Supplier sourced Special-order products As a result: Availability may vary Delivery timelines may be extended Packaging may differ slightly from local retail versions Unless defective, damaged, or incorrectly supplied, special-order and imported products may not qualify for returns or exchanges. Customers acknowledge that some products are sourced internationally and may be subject to supplier-related delays or limited replacement availability. Instok will always make reasonable efforts to communicate delays and provide updates where possible.

9. Product Information & Accuracy Instok makes every reasonable effort to ensure that product descriptions, specifications, pricing, images, and other website content are accurate and up to date. However, we do not guarantee that all information is always free from errors, omissions, or inaccuracies. Customers acknowledge that: Product colours may vary slightly due to screen displays or photography Packaging and branding may occasionally differ depending on suppliers or regions Specifications may change without prior notice from manufacturers Instok reserves the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed.

10. Intellectual Property All content available on the Instok website, including but not limited to: Logos Branding Images Website design Product descriptions Graphics Text content is the intellectual property of Instok or its licensors and is protected by applicable intellectual property laws. Customers and website users may not: Copy or reproduce content without permission Use Instok branding for commercial purposes Republish or distribute website material unlawfully Unauthorized use may result in legal action.

11. Privacy & Protection of Personal Information (POPIA) Instok respects customer privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. By using the website, customers consent to the collection and processing of personal information for purposes including: Order fulfillment Delivery coordination Customer support Payment processing Marketing communications (where consent is provided) Instok will take reasonable steps to protect customer information from unauthorized access, misuse, or disclosure. Customers may request access to or correction of their personal information by contacting: support@instok.co.za Instok will never intentionally sell customer personal information to unauthorized third parties.

12. Limitation of Liability To the fullest extent permitted by law, Instok shall not be liable for: Indirect or consequential damages Loss of profits or business interruption Delivery delays outside of reasonable control Supplier-related product shortages Temporary website downtime or technical interruptions Customers acknowledge that use of products purchased through Instok is at their own discretion and responsibility. Instok’s maximum liability for any claim arising from a purchase shall not exceed the amount paid by the customer for the relevant product. Nothing in these Terms excludes rights afforded to customers under applicable South African consumer protection laws.

13. Prohibited Use Users agree not to: Use the website for unlawful purposes Submit false or misleading information Attempt unauthorized access to the website or payment systems Engage in fraudulent transactions Distribute harmful software or malicious code Instok reserves the right to suspend or permanently restrict access where misuse, fraud, or suspicious activity is identified.

14. Governing Law & Dispute Resolution These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa. Any dispute arising from the use of the website, products, or services shall first be addressed in good faith through direct engagement with Instok. Where disputes cannot be resolved amicably, such disputes shall be subject to the jurisdiction of the competent courts of Cape Town, Western Cape, South Africa. Customers agree to make reasonable efforts to resolve disputes before formal legal proceedings are initiated.

15. Amendments to Terms & Conditions Instok reserves the right to amend, modify, or update these Terms & Conditions at any time. Changes will become effective immediately upon publication on the website. Customers are encouraged to review these Terms periodically to remain informed of any updates. Continued use of the website constitutes acceptance of any revised Terms.

16. Contact Information For any questions regarding these Terms & Conditions, returns, orders, or customer support, please contact us:
Email: support@instok.co.za
Customer Support Hours: Monday – Friday: 09:00 – 20:00
Website: www.instok.co.za